​At CMU Health, we believe in complete transparency with our patients. Before your visit, please take a moment to get up to speed on our policies and what you can expect at your appointment.

Attendance & Arrival Time

So you scheduled your first appointment at CMU Health – now what? Let us help you prepare for your visit. See our list of frequently asked questions about appointment expectations below:


If you cannot keep your appointment, please call our office immediately to cancel. Please call us at least one full business day prior to your scheduled appointment to avoid fees and patient dismissal, if possible.

If you have a MyChart account, you may also cancel your appointment online or through the MyChart app.

Vaccination Policy

Because we are committed to protecting the health of your family, we require all of our patients 18 years of age and younger be up-to-date on recommended vaccines in order to foster a safe, healthy environment at our medical clinics.

We firmly believe in the effectiveness of vaccines to prevent serious illness and to save lives. CMU Health follows the Michigan Department of Health and Human Services vaccine requirements for child care and preschool and requirements for school entry. Patients must comply with the recommended schedule for vaccinations to remain a part of the CMU Health network.

Read our full Vaccination Policy Statement.

For more vaccine-related information, please visit the Centers for Disease Control and Prevention or vaccineinformation.org.

Patient Privacy

CMU Health clinics provide patients with an electronic medical record that allows doctors and nurses to access medical history, patient instructions, lab results and more during an appointment. This technology improves the efficiency of the appointment, and the system ensures patient privacy and confidentiality.

Our policy details how medical information about you may be used and disclosed and how you can access this information.